Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of the Hi Auto Shop website, products, and services. By using our website or placing an order, you agree to these Terms.

1) Business Information

Hi Auto Shop
1007 N Orange St, Willington, DE 77650
Phone: (302) 610-3782
Email: help@hiautoshop.us

2) Website Use

You agree to use the website only for lawful purposes. You may not:

Attempt unauthorized access to our systems
Interfere with website security or performance
Use bots, scrapers, or automated tools in a harmful way
Submit false, misleading, or unlawful information
Abuse promotions, returns, refunds, or chargeback processes

3) Age Requirement

You must be at least 18 years old or the age of majority in your location to make purchases through our website.

4) Product Information and Fitment

We aim to provide accurate product descriptions, photos, specifications, pricing, and availability. However, errors may occur.

For automotive parts and accessories, compatibility may vary by year, make, model, trim, production changes, engine configuration, and prior modifications. Customers are responsible for confirming fitment before purchasing. If you contact us for help, please provide accurate vehicle details.

5) Orders and Payments

By placing an order, you authorize Hi Auto Shop and its payment processors to charge your selected payment method for product totals, taxes, shipping, and applicable fees.

We may cancel, refuse, or limit an order if:

Payment cannot be verified
Fraud or abuse is suspected
Inventory is unavailable
Product information contains an obvious error
Shipping restrictions apply
The order violates these Terms

If we cancel an order after payment, we will issue an eligible refund to the original payment method.

6) Installation and Use

Automotive products should be installed and used according to manufacturer instructions and applicable safety standards. Professional installation may be recommended or required for certain items.

Hi Auto Shop is not responsible for damage, injury, failed installation, improper use, unauthorized modification, or failure to follow instructions.

7) Shipping and Risk of Loss

Shipping details are explained in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the shipment.

8) Returns and Refunds

Returns, refunds, cancellations, and damaged item claims are handled according to our Refund & Return Policy.

9) User Reviews and Submissions

If you submit reviews, photos, comments, or feedback, you grant Hi Auto Shop a non-exclusive, royalty-free license to use and display that content in connection with our website and business. You must not submit content that is false, unlawful, offensive, or infringing.

10) Intellectual Property

All website content, including text, images, logos, graphics, layouts, icons, and design elements, belongs to Hi Auto Shop or is used under license. Unauthorized copying, resale, reproduction, or commercial use is prohibited.

11) Disclaimers and Limitation of Liability

Products and services are provided “as is” and “as available,” except where prohibited by law. To the fullest extent permitted by law, Hi Auto Shop is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability for any claim will not exceed the amount paid for the order giving rise to the claim.