Privacy policy

This Privacy Policy explains how Hi Auto Shop (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, purchase products, request support, or communicate with us.

1) Information You Provide to Us

We may collect personal information such as:

Name, email address, and phone number
Billing address and shipping address
Order details, product selections, and checkout notes
Customer service messages, return requests, and support inquiries
Optional vehicle information you provide, such as year, make, model, trim, or VIN, to help with product compatibility
Account details if you choose to create an account

2) Information Collected Automatically

When you use our website, we may automatically collect:

IP address, browser type, device type, and operating system
Pages viewed, links clicked, timestamps, and referral sources
Approximate location based on IP address
Cookies and similar technologies used for cart functions, analytics, security, and site performance

3) Payment Information

Payments are processed through third-party payment providers. Hi Auto Shop does not store full credit card or debit card numbers on our systems.

4) How We Use Your Information

We use information to:

Process and fulfill orders
Send order confirmations, receipts, and tracking updates
Help verify product fitment when vehicle details are provided
Respond to support questions, return requests, and service issues
Protect against fraud, unauthorized activity, and misuse
Improve website performance and customer experience
Send promotional messages only if you choose to receive them

You can unsubscribe from promotional emails at any time.

5) Sharing Information

We may share limited information with:

Payment processors for secure transactions
Shipping carriers and fulfillment partners for delivery
Website, email, SMS, analytics, and hosting providers
Professional advisors such as legal or accounting support
Authorities if required by law or to protect rights, safety, or property
Business transfer parties if the business is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Choices and Requests

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate details
Deletion of eligible information
Help with marketing opt-outs
Information about cookies or data-sharing choices

We may verify your identity before completing certain requests.

7) Data Security and Retention

We use reasonable safeguards to protect personal information. We keep data only as long as needed for orders, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.