Refund policy

This Refund & Return Policy explains how Hi Auto Shop handles returns, refunds, cancellations, and product issues.

1) Return Window

Eligible items may be returned within 30 days of delivery.

2) Return Eligibility

To qualify for a return, items must be:

Unused, uninstalled, and in resellable condition
Returned with original packaging, manuals, hardware, accessories, and included materials
Accompanied by proof of purchase, such as an order number or receipt

3) Items That May Not Be Returnable

Unless defective on arrival or required by law, the following are generally not eligible for return:

Gift cards and digital products
Clearance, closeout, or final sale items
Installed or used automotive parts
Electrical components showing installation marks
Fluids, chemicals, or restricted items once opened, if applicable
Custom, special-order, or made-to-order products
Items missing parts, packaging, or accessories
Products marked non-returnable on the product page

4) Starting a Return

Email help@hiautoshop.us with:

Order number
Item(s) you want to return
Reason for the request
Photos if the item arrived damaged, defective, or incorrect

If approved, we will provide return instructions and an RMA reference if needed. Please do not send items back without authorization.

5) Return Shipping Costs

Customer pays return shipping for change-of-mind returns or incorrect items ordered by the customer
Hi Auto Shop covers reasonable return shipping when the issue is verified as our error, defective on arrival, or transit damage
Oversized or freight return costs may be reviewed case by case

6) Inspection and Refund Timing

Returned items are inspected after arrival. Inspection usually takes 5–7 business days.

Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 3–7 business days to post the refund.

7) Deductions

Refunds may be reduced if returned items arrive missing parts, packaging, manuals, accessories, or in a condition different from what was approved.

8) Order Cancellations

If you cancel an order before shipment, we refund minus a 5% processing offset for non-recoverable payment processor fees. If the order has already shipped, the standard return process applies.

Special-order or custom-sourced items may not be cancellable once processing has started.